{"id":2438,"date":"2023-09-14T07:43:53","date_gmt":"2023-09-14T07:43:53","guid":{"rendered":"https:\/\/www.uimportrv.com\/?page_id=2438"},"modified":"2025-08-11T07:17:51","modified_gmt":"2025-08-11T07:17:51","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.uimportrv.com\/?page_id=2438","title":{"rendered":"FAQ’s"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces” content_placement=”middle” overlay_dotted=”” el_id=”features”][vc_column text_alignment=”text-center” css=”.vc_custom_1476812889806{padding-right: 0px !important;padding-left: 0px !important;}”][vc_single_image image=”4195″ img_size=”medium” alignment=”center” css=”.vc_custom_1725603291430{margin-bottom: 0px !important;padding-top: 15px !important;padding-bottom: 15px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” content_placement=”middle” overlay_dotted=”” css=”.vc_custom_1725615719598{background-color: #f1e3d6 !important;}”][vc_column text_alignment=”text-center” css=”.vc_custom_1476812889806{padding-right: 0px !important;padding-left: 0px !important;}”][vc_custom_heading text=”Welcome to UImportRV” font_container=”tag:h3|font_size:34px|text_align:center|color:%23b87333″ google_fonts=”font_family:Monda%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1725615737849{padding-top: 30px !important;padding-bottom: 10px !important;}”][vc_custom_heading text=”Tel: 1300 071 534 | Email: admin@uimportrv.com” font_container=”tag:h5|text_align:center|color:%23b87333″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1754912936858{margin-bottom: 20px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” disable_element=”yes” overlay_dotted=”” css=”.vc_custom_1708569392416{padding-top: 15px !important;padding-bottom: 15px !important;background-color: #2d2d2d !important;}”][vc_column text_alignment=”text-center” css=”.vc_custom_1476812889806{padding-right: 0px !important;padding-left: 0px !important;}”][vc_wp_custommenu nav_menu=”17″ el_id=”custom-menu”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” overlay_dotted=”” css=”.vc_custom_1725616895718{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #b87333 !important;}”][vc_column animation_style=”slideInUpShort” animate_duration=”1000″ animate_delay=”300ms” css=”.vc_custom_1693460407708{padding-top: 15px !important;padding-right: 15px !important;padding-left: 15px !important;}”][vc_custom_heading text=”FAQ’s” font_container=”tag:h3|font_size:34px|text_align:left|color:%23000000″ google_fonts=”font_family:Monda%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_tta_accordion active_section=”1″][vc_tta_section title=”What Is The Payment Process?” tab_id=”1693460576548-cf048dc7-ce9d”][vc_column_text]Our payment process is designed to give you full confidence and security. You’ll only need to make the payment once your van is shipped and your name and address are on the bill of lading. The payment is made through a Letter of Credit (LoC) from your bank.<\/p>\n

If you’re not familiar with a Letter of Credit, it’s simple. You just ask your bank for one. This involves you paying the amount to your bank (the payment does not leave your bank until authorised, for your own security and peace of mind). They will then release the payment to us after they get official confirmation from the shipping company that your caravan has been shipped.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How does the shipping process work?” tab_id=”1693460576557-59a2c564-2e36″][vc_column_text]The price you see on the invoice includes the shipping charges to get your caravan to the main port. The freight forwarder will be the company that oversees and organises the delivery of your caravan to its destination port.\u00a0 Once the caravan arrives at your port, they’ll get in touch with you and let you know about the fees you’ll need to pay based on where you are and what you need for the final delivery.<\/p>\n

When it comes to bringing your caravan into Australia, there’s no import duty if it’s not a motorized RV. You’ll only need to pay the Goods and Services Tax (GST). We’ll be there every step of the way to assist with the application paperwork.<\/p>\n

Import Approvals: To import a caravan into Australia, specific steps are mandated by governing bodies to ensure that only caravans compliant with “Australian Design Rules” (ADR) enter the country and are used on its roads. UImportRV, with our extensive experience in exporting to Australia, is well-versed in these requirements. We will assist you in completing the necessary paperwork and submitting the application. Typically, an import permit is granted within 30 days. It is highly advisable not to ship your van until your permit has been granted. A copy of the approval will be emailed to you, which will be a crucial part of the paperwork needed by the customs agent (we can appoint one for you, or you can arrange one independently to save on costs) to clear customs and allow you to collect your caravan at your destination port.<\/p>\n

When the container with your caravan arrives at the port, you have two options. You can have the whole container delivered to you, if you have the space for it. If you choose this method, bear in mind that the container must be emptied for collection within a certain timeframe. Alternatively, some freight forwarders may provide a service where they will empty your container for you. From here, you can organise for a tilt tray to deliver your caravan to the premises you will be storing it.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How Do I Register My Van?” tab_id=”1693460664568-20c26926-4eb9″][vc_column_text]As part of the import application we will submit on your behalf, once the approval is granted, your assigned VIN number will be entered into the Australian Registry system.<\/p>\n

We’ve outlined a simple 5-step process to get your new van ready for the road:<\/p>\n

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  1. Set up your new van by attaching the axles, wheels, drawbar, and any extra items you want on the roof (like antennas or air conditioners). We’ve designed everything to be bolted on easily, so there’s no need for welding. Plus, all the wiring is already done for you. We also provide easy, follow along videos of how the drawbar and suspension is fitted.<\/li>\n
  2. A licensed electrician will need to check the 240v wiring and appliances in the van. This is to make sure everything follows the rules and follows Australian standards. Once they’re done, they’ll give you a certificate to show it’s compliant. It usually takes around 2 hours and might cost between $200 to $400.<\/li>\n
  3. A licensed gas plumber will do something similar for the gas pipework and appliances. This is to keep everything safe. You can expect a similar cost to that in the step above.<\/li>\n
  4. Have a local vehicle inspector check your caravan to make sure it’s safe for the road. They’ll give you a certificate to prove it’s roadworthy.<\/li>\n
  5. Get a registration form from your local transport department. Show them your invoice, receipt, and the certificates from the previous steps. After paying the registration fees, you’re good to go!<\/li>\n<\/ol>\n

    [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How am I protected financially through this process?” tab_id=”1693460703158-e3dea900-06e5″][vc_column_text]We know you want to be sure your money is safe and everything is genuine. We can understand and appreciate your concerns to that end. That’s why we’ve decided to take the risk on ourselves. You won’t need to pay us anything until you’ve given your approval for your caravan, and it’s on its way to you. When you pay through your bank’s Letter of Credit (LoC), the bank acts as the guarantor and makes sure the payment is only sent when they receive full shipping documentation. Please note your bank may charge a small fee for this service.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Warranty” tab_id=”1694989627601-504e1e68-435c”][vc_column_text]For your peace of mind, we offer a twelve-month structural and drawbar warranty. We will ship you a replacement part free of charge for any faulty component that fails through normal use. As an added protection, for just one dollar per day, you can purchase up to a 3-year extended warranty from one of Australia\u2019s premier warranty providers. You will make this payment directly to the provider upon receiving your caravan and will receive a copy of your policy in return. We have chosen this option to provide the best service possible, as this provider boasts a wide support network of reputable repairers all across Australia. Rest assured that your concerns will be promptly and efficiently addressed to your satisfaction.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"[vc_row full_width=”stretch_row_content_no_spaces” content_placement=”middle” overlay_dotted=”” el_id=”features”][vc_column text_alignment=”text-center” css=”.vc_custom_1476812889806{padding-right: 0px !important;padding-left: 0px !important;}”][vc_single_image image=”4195″ img_size=”medium” alignment=”center” css=”.vc_custom_1725603291430{margin-bottom: 0px !important;padding-top: 15px !important;padding-bottom: 15px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” content_placement=”middle” overlay_dotted=”” css=”.vc_custom_1725615719598{background-color: #f1e3d6 !important;}”][vc_column text_alignment=”text-center” css=”.vc_custom_1476812889806{padding-right: 0px !important;padding-left: 0px !important;}”][vc_custom_heading text=”Welcome to UImportRV” font_container=”tag:h3|font_size:34px|text_align:center|color:%23b87333″[…]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2438","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.uimportrv.com\/index.php?rest_route=\/wp\/v2\/pages\/2438","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uimportrv.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.uimportrv.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.uimportrv.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uimportrv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2438"}],"version-history":[{"count":21,"href":"https:\/\/www.uimportrv.com\/index.php?rest_route=\/wp\/v2\/pages\/2438\/revisions"}],"predecessor-version":[{"id":4317,"href":"https:\/\/www.uimportrv.com\/index.php?rest_route=\/wp\/v2\/pages\/2438\/revisions\/4317"}],"wp:attachment":[{"href":"https:\/\/www.uimportrv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}